Aurora’s Service Commitments
Aurora always aims to be the radiological protection services provider of choice by providing high quality, responsive, pragmatic and cost effective solutions to our customers’ radiation protection issues.
Aurora's Service Commitments
Aurora are committed to providing world class Radiation Protection Services with unbeatable standards of client care, and promise to meet the following 10 commitments whenever humanly possible:
1. No surprises.
2. All reports to be produced and issued within 10 working days of visits or completion of work.
3. Telephone calls will be returned the same day, or never later than 24 hours.
4. Clients will always find working with Aurora easy and pleasurable.
5. Clients will always be informed of progress.
6. Invoices to meet all clients’ purchasing requirements.
7. Clients’ complaints will be dealt with efficiently, constructively and honestly.
8. Clients’ feedback and interviews will be regularly taken to enable Aurora to continuously improve.
9. All advice and formal correspondence with clients to be peer reviewed before being issued.
10. Clients’ commercial and personal confidentiality will be protected at all times.
Download a copy
If you would like to download a copy of our standards please click on the link below.